Inside Intercom Podcast

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Episodes
July 18, 2019 New Relic's Mark Weitzel on creating open developer communities
Developing software is a tough, complicated task. But as companies strive to become more agile and innovative, DevOps is gaining …
July 11, 2019 HubSpot’s Michael Redbord on staying in touch with your customers as you scale
Michael Redbord, General Manager for HubSpot’s Service Hub, sits down with Intercom's Kaitlin Pettersen to discuss how a billion dollar …
July 4, 2019 Josh Seiden on why your product team should focus on outcome vs. output
Josh Seiden, author of the new book Outcomes Over Output, joins the Intercom podcast to discuss why focusing on outcomes …
June 27, 2019 Intercom on Product: The most valuable meetings for building product
Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams share their latest thoughts on how to build a …
June 19, 2019 Slack’s Ceci Stallsmith on marketing your product platform
When it comes to platform marketing, Ceci Stallsmith’s experience is unparalleled, having worked at Box as part of their first …
June 13, 2019 Box’s Jeetu Patel on becoming a platform company
As part of our exploration of product platforms, we’re revisiting an insightful conversation we had awhile back with Jeetu Patel, …
June 6, 2019 Building apps to expand your product’s reach, with MadKudu's Liam Boogar-Azoulay
Apps and integrations are critical for up-and-coming products looking to expand their reach. Predictive analytics tool MadKudu has capitalized on …
May 30, 2019 Intercom on Product: How we unlock the power of feedback
In the second episode of this new product-focused series, Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams …
May 23, 2019 Measuring the voice of the customer with Wootric's Deepa Subramanian
This week our Director of Product Management, Paige Costello, talks with Deepa Subramanian, CEO of Wootric, about the critical points …
May 16, 2019 The story behind building Product Tours
We recently launched Product Tours, a simple tool to help teams create great user onboarding experiences. But the story of …
May 9, 2019 Scale #9 - The future of customer acquisition with HubSpot’s Meghan Keaney Anderson
The rise of the Big 3 - Amazon, Google and Facebook - means that the way we find and consume …
May 2, 2019 Scale #8 - How to kickstart billion dollar companies like Instacart and Instagram
From Instagram to Instacart, Bangaly Kaba's seen what it takes to grow a billion dollar business. The Instacart VP of …
April 29, 2019 Intercom on Product – New series with Des Traynor and SVP of Product Paul Adams
This special episode of Inside Intercom sees the launch of a brand new podcast series, Intercom on Product, where co-founder …
April 25, 2019 Scale #7 - The ugly side of growth
Growth has become, in essence, the primary measure of a startup’s success. But can you grow too fast? On this …
April 22, 2019 Rick Nucci, CEO of Guru, on automation and the customer experience
This week, we've got a special bonus episode with Rick Nucci, who's founded not just one, but two, successful companies, …
April 18, 2019 Scale #6 - Should you disrupt or create a category? Lessons from Gainsight's CMO Anthony Kennada.
Building a company is hard enough, but what if there's no clear market to launch into or no incumbent to …
April 11, 2019 Scale #5 - How marketing helped Segment go from 6 months runway to a $1.5 billion dollar valuation
Six years ago, Segment were just four engineers sitting in an apartment on Russian Hill in San Francisco. They had …
April 4, 2019 Scale #4 - How to build a billion dollar sales team like Stripe
The fastest growing software companies in recent years all have something in common – they started with little to no …
March 28, 2019 Scale #3 - What makes a world-class CMO in 2019? And the #1 reason CMOs fail
“The CMO has the shortest tenure in the C suite and that's because it's not as well defined as it …
March 21, 2019 Scale #2 - How Atlassian built a $20 billion dollar company with no sales team
On this episode of Scale, we're diving deep into one of the most remarkable stories in software over the past …
March 14, 2019 Scale #1 - How to be customer centric in a high growth environment
Welcome to Scale, a brand new podcast from Inside Intercom. We're going behind the scenes with today's fastest growing companies …
March 7, 2019 User onboarding best practices with Samuel Hulick, Casey Winters, Joanna Wiebe, Scott Belsky and Shaun Clowes
This week, we’re revisiting one of our most popular episodes of the past year, and it’s all about user onboarding. …
Feb. 28, 2019 HubSpot’s Kieran Flanagan on product-led growth
Kieran Flanagan joined HubSpot in 2013 with the mandate to grow the company internationally. Now, as VP of Marketing and …
Feb. 21, 2019 Ryan Bonnici, G2.com CMO, on selling to educated users
Ryan Bonnici thinks the process of converting leads has gained a sleazy reputation in the B2B world. Hear what he …
Feb. 14, 2019 Rachel Hepworth, Head of Growth Marketing at Slack
Startup growth is on our minds, so this week, we're bringing back a popular episode from our archives: our interview …
Feb. 7, 2019 Coda’s Shishir Mehrotra on rethinking docs from scratch
Coda have set out reimagine documents, spreadsheets, and apps in a way that undoes 40 years of blind fealty to …
Jan. 31, 2019 Understanding your ideal customers and how to sell to them
What gets you to your first $50 million is not what’s going to get you to $100 million. You've got …
Jan. 24, 2019 Salesforce’s Mike Kreaden on how to build a platform to drive growth
Becoming a platform doesn’t happen overnight. Nobody knows this better than who Mike Kreaden who has spent close to 20 …
Jan. 17, 2019 Paul Adams, VP of Product, Intercom on avoiding the pendulum swing when problem-solving
As Intercom grew from 15 people to over 500, our VP of Product Paul Adams started to notice a pattern …
Jan. 10, 2019 How bots, messengers and apps will define 2019 with Des Traynor, Paul Adams and Emmet Connolly
Intercom co-founder Des Traynor hosts a roundtable discussion with VP of Product Paul Adams and Director of Product Design Emmet …
Jan. 3, 2019 Des Traynor, Paul Adams and Emmet Connolly on 2018 product and design lessons
Intercom co-founder Des Traynor hosts a roundtable discussion with VP of Product Paul Adams and Director of Product Design Emmet …
Dec. 20, 2018 Sujan Patel on scaling growth with chatbots
Sujan Patel – a serial entrepreneur and industry leader – is no stranger to finding the cutting edge in growth. …
Dec. 13, 2018 Facebook Workplace’s Julien Codorniou on turning companies into communities
We sat down with Julien Codorniou, VP for Workplace by Facebook, to get a behind the scenes look into running …
Dec. 6, 2018 Ambient Strategy‘s April Dunford on what marketers get wrong about positioning
Ambient Strategy‘s April Dunford joins Intercom's Geoffrey Keating at the SaaStock conference in Dublin to discuss the ins and outs …
Nov. 29, 2018 ProfitWell’s Patrick Campbell on the art and science of pricing
Patrick Campbell, CEO of ProfitWell, talks to Intercom's Geoffrey Keating about why he left his job as an economist at …
Nov. 22, 2018 Matt Hodges on being Intercom's first product marketer
Product marketing is about getting people to understand not just what you're building, but why they should care about what …
Nov. 15, 2018 Mongo DB's Meagen Eisenberg on the must-have marketing tech stack
Meagen Eisenberg, CMO at Mongo DB, discusses the most important hires every marketing team needs, what B2B marketers can learn …
Nov. 8, 2018 Sabrina Gordon on growing customer support in a product-first company
When products change rapidly to keep up with an evolving market, how can customer support teams keep up? At the …
Nov. 1, 2018 David Skok on the metrics every SaaS company should be tracking
Matrix Partners' David Skok joins the Inside Intercom podcast to discuss why metrics are so important to SaaS companies today, …
Oct. 25, 2018 The myths of product market fit with Intercom's Greg Davis
Many teams think product growth will come once they find product market fit. At the Intercom World Tour last year, …
Oct. 18, 2018 SalesLoft's Sydney Sloan on championing the customer experience
There was a time when marketing and sales paid little attention to the customer experience. That’s unthinkable today in Sydney …
Oct. 11, 2018 Rise of the bots
Chatbots have opened a new way for businesses to connect with their customers and automate workflows. We gathered best practices …
Oct. 4, 2018 Des Traynor's lessons on scaling a team
It’s tempting to think that all problems with business growth can be solved with a better product or a better …
Sept. 27, 2018 Jake Knapp on redesigning the way we work
Jake is a renown UX designer and author best known for creating the design sprint process while he was at …
Sept. 20, 2018 Sales and marketing alignment with Intercom's Jeff Serlin and Brian Kotlyar
All's well when revenue is growing up and to the right, but what happens when the business misses a sales …
Sept. 13, 2018 Brian Donohue, Director of Product Management at Intercom
Product-first thinking has been the north star for many teams when it comes to product development, but it comes with …
Sept. 6, 2018 How to tell your company story, with Intercom's Jeff Gardner
When you're starting up, your company story may be all that you've got to convince others that your product matters. …
Aug. 30, 2018 GV’s Kate Aronowitz and Vanessa Cho on leading through design
As your company scales, the tactics and strategy that got you from A to B aren't going to get you …
Aug. 23, 2018 Design in interesting times with Intercom's Emmet Connolly
Business growth unlocks all sorts of good things, but it also introduces increasing complexity. How can leaders manage complexity to …
Aug. 16, 2018 Nick Caldwell, VP of Engineering at Reddit
When he joined Reddit, VP of Engineering Nick Caldwell's mandate was to grow the team from 35 people to 100. …
Aug. 9, 2018 Lili Cheng, VP of AI and Research at Microsoft
For more than 20 years, Lili Cheng has been shaping the way we chat — first with Comic Chat, a …
Aug. 2, 2018 Claire Vo, VP of Product Management at Optimizely
Every product manager knows the importance of running experiments. But as your company scales, managing hundreds of those experiments – …
July 26, 2018 Baremetrics’ Josh Pigford on launching – and pivoting – quickly
One of the hardest moments of Josh Pigford’s career came with the surprise news that his company, Baremetrics, had just …
July 19, 2018 Turning engineers into leaders with Jean Hsu and Edmond Lau
After coaching 100+ tech leads, managers, directors, VPs, and CTOs, Jean Hsu and Edmond Lau are distilling their most valuable …
July 12, 2018 Elad Gil on charting a path through hyper growth
Elad Gil has seen hyper growth from all angles. During his time at Google and Twitter, both companies grew headcount …
July 5, 2018 Doug Landis, Growth Partner at Emergence Capital
Doug Landis, Growth Partner at Emergence Capital and former Chief Storyteller at Box, explains how craft a narrative that compels …
June 28, 2018 Lessons in growth with Andrew Chen, Gina Gotthilf, Casey Winters and more
Meaningful growth is about connecting more people to the value of your product, so they become loyal, long-term, paying customers, …
June 21, 2018 Max Altschuler, CEO at Sales Hacker
As CEO at Sales Hacker and a former sales leader at Udemy, Max Altschuler believes the best sales teams are …
June 14, 2018 Laura Klein on improving chemistry in product teams
Startup advisor and author of "Build Better Products" Laura Klein joins Intercom's Adam Risman to share what product teams can …
June 7, 2018 Sean Ellis, CEO at Growth Hackers
From finding a North Star Metric to experimenting across the full customer journey, Sean Ellis, founder and CEO at GrowthHackers …
May 31, 2018 Steli Efti, CEO at Close.io
Close.io CEO Steli Efti believes the key to success in sales is qualifying leads well. That means selling only to …
May 24, 2018 Matt Sornson, Head of Growth Marketing at Clearbit
As the Head of Growth Marketing at Clearbit, a company that surfaces data to helps sales and marketing teams fuel …
May 17, 2018 Bob Moesta on unpacking customer motivations
Bob Moesta, President and CEO of The Re-Wired Group and a pioneer of the Jobs-to-be-Done framework, has helped develop more …
May 10, 2018 Andrew Chen, General Partner at Andreessen Horowitz
What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the sage advice …
May 3, 2018 Rohini Pandhi, Product Lead at Square
Rohini Pandhi has been a product manager at early-stage startups all the way up to publicly traded companies. Now a …
April 26, 2018 Nir Eyal on designing healthy habits
Nir Eyal's best-selling book "Hooked" explores how to design habit-forming products. In conversation with Intercom's Adam Risman, he explains how …
April 19, 2018 How to run less software, featuring Intercom's Rich Archbold
In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate …
April 12, 2018 Zack Onisko, CEO at Dribbble
As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko …
April 5, 2018 Gina Gotthilf, former VP of Marketing and Growth at Duolingo
As VP of Marketing and Growth at Duolingo, Gina Gotthilf played a key role in getting the app to more …
March 29, 2018 Eric Siu, CEO at Single Grain
Eric Siu has helped some of the biggest brands in tech, including Amazon, Lyft, Intuit and Salesforce, grow their revenue. …
March 22, 2018 Brian Rothenberg, VP and GM at Eventbrite
Five years ago Brian Rothenberg joined Eventbrite to start its cross-functional growth team. Fast forward to today, and Eventbrite is …
March 15, 2018 Will Larson, Foundation Engineering at Stripe
Will Larson has managed infrastructure teams for some of the biggest names in software. Today, he’s leading Foundation Engineering at …
March 8, 2018 Dan Swift, CEO at Empire Selling
As a former sales leader at LinkedIn and Sprinklr, Dan Swift has been up close and personal with driving high …
March 1, 2018 Joel Califa, Senior Product Designer at GitHub
A product designer at a growing company has two key constituents: their users and their business. In his recent post …
Feb. 22, 2018 Lessons in user onboarding with Samuel Hulick, Casey Winters, Joanna Wiebe, Scott Belsky and Shaun Clowes
For any business to grow, user onboarding must be top of mind. It's the one thing all your users will …
Feb. 14, 2018 Erika Hall, Mule Design
Erika Hall, co-founder of Mule Design, returns to the Inside Intercom podcast fresh from authoring a new book, Conversational Design. …
Feb. 8, 2018 Exploring design systems with Rune Madsen
In his 2017 keynote talk, "The User Experience of Design Systems", veteran designer, artist and educator Rune Madsen dissected not …
Feb. 1, 2018 Rachel Hepworth, Head of Growth Marketing at Slack
In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the …
Jan. 25, 2018 Siqi Chen, former VP of Growth at Postmates
In the first of a series of conversations with today's leading growth practitioners, we sit down with Siqi Chen, the …
Jan. 18, 2018 Jean Hsu, engineering leadership coach
Following engineering stints at Google, Pulse and Medium – as both an IC and tech lead – Jean Hsu stepped …
Jan. 11, 2018 Lessons in marketing: Des Traynor, Kristina Halvorson, Sujan Patel, Joanna Wiebe and more
From where to make your first marketing hire (and where they should get started) to when and how to use …
Jan. 4, 2018 Talking 2018 product trends with Des Traynor, Paul Adams and Emmet Connolly
How will trends like voice UI, augmented reality and AI push product builders in 2018? Co-founder Des Traynor, VP of …
Dec. 28, 2017 Hana Abaza, Head of Marketing at Shopify Plus
Hana Abaza, Head of Marketing at Shopify, explains how to improve collaboration between sales and marketing teams, why you can’t …
Dec. 21, 2017 2017 lessons learned with Des Traynor, Paul Adams and Emmet Connolly
How did 2017 change the way we build product at Intercom? Co-founder Des Traynor chats with VP of Product Paul …
Dec. 14, 2017 Melody Koh, Venture Partner at NextView Ventures
Melody Koh was the very first product hire and Head of Product at Blue Apron, where she helped grow its …
Dec. 7, 2017 Fergal Reid, Machine Learning Strategist at Intercom
Somewhere between the media hype and command line interfaces, machine learning and AI do represent the opportunity to build better …
Nov. 30, 2017 Jenna Crane, Product Marketing Lead at Dropbox Paper
Whether you’re at a brand-new startup, or launching a fresh offering under the umbrella of a name brand, you only …
Nov. 22, 2017 Megan Sheridan, Manager of Events at Intercom
In 2017 the Inside Intercom World Tour visited 10 cities with 12 speakers, each sharing the toughest lessons they've learned …
Nov. 16, 2017 Shaun Clowes, VP of Product Management at Metromile
Shaun Clowes, VP of Product Management at Metromile and former Head of Growth at Atlassian, believes meaningful growth is fundamentally …
Nov. 9, 2017 Wade Foster, co-founder and CEO at Zapier
Founded only six years ago in a small Midwestern college town, Zapier has built not only a workplace automation tool …
Nov. 2, 2017 Sujan Patel, growth marketer and co-founder of Web Profits
Sujan Patel, founder of the growth marketing agency Web Profits, has led digital marketing strategy for Salesforce, Mint, Intuit, Expedia, …
Oct. 26, 2017 Joanna Wiebe, co-founder at Copy Hackers
As the co-founder of Copy Hackers, Joanna Wiebe is on a mission to help startups use writing as a tool …
Oct. 19, 2017 Jackie Bavaro, Head of Product Management at Asana
Before Asana was a publicly available product, Jackie Bavaro was guiding the company’s product decisions behind the scenes as its …
Oct. 12, 2017 Designing human experiences - an audio essay from James Buckhouse
James Buckhouse, Founder of the Sequoia Creative Lab, shares this short story to inspire and remind us all that we’re …
Oct. 5, 2017 Ryan Hoover, Founder at Product Hunt
In 2013 Ryan Hoover founded Product Hunt, a community of product enthusiasts who share and discover new products every day. …
Sept. 28, 2017 Krithika Muthukumar, Product Marketing at Stripe
As Stripe's first marketing hire four years ago, Krithika Muthukumar spanned anything from positioning and branding to developer campaigns, product …
Sept. 21, 2017 John Barrows, sales trainer for fast-growing software companies
John Barrows is a sales trainer and consultant whose client list includes Dropbox, LinkedIn, Twilio, Salesforce, Bitly, New Relic and …
Sept. 7, 2017 Emmet Connolly, Director of Product Design at Intercom
Following an eight-year run at Google, where he designed Google Flights and co-founded Android Wear, Emmet Connolly joined Intercom as …
Aug. 31, 2017 Dom Price, Head of R&D and Work Futurist at Atlassian
As Head of R&D and Work Futurist at Atlassian, Dom Price travels the world studying how Atlassian teams work, and …
Aug. 24, 2017 Casey Winters, Growth Advisor in Residence at Greylock Partners
Before advising startups at Greylock Partners, Casey Winters played a prominent role in shaping the successful growth strategies at Pinterest …
Aug. 17, 2017 Michael Margolis, UX Research Partner at GV
As perhaps the only UX researcher on staff at a VC fund, Michael Margolis is parachuting into startups year-round to …
Aug. 10, 2017 Kristina Halvorson, founder and CEO at Brain Traffic
As the author of "Content Strategy for the Web" and founder of the content consultancy Brain Traffic, Kristina Halvorson has …
July 27, 2017 James Buckhouse, Founder at Sequoia Creative Lab
James Buckhouse spent nearly a decade as an animator at Dreamworks, helping craft the Shrek and Madagascar franchises. Today he's …
July 20, 2017 Karen Church, Senior Manager of Product Analytics at Intercom
Karen Church joined Intercom from Yahoo in January 2016. Her mission: create and lead a cross-functional team of data analysts, …
July 13, 2017 Jason Calacanis talks angel investing
Jason Calacanis is one of the most successful angel investors in Silicon Valley and was one of the very first …
July 6, 2017 Jeetu Patel, SVP of Platform at Box
In less than two years, Jeetu Patel has taken Box Platform from a mere idea to an open platform with …
June 29, 2017 Charity Majors, co-founder at Honeycomb
In this chat with Intercom software engineer Ingrid Epure, Honeycomb co-founder and veteran infrastructure engineer Charity Majors explains when your …
June 22, 2017 The transition from startup to scale-up, with Joe Haslam
Joe Haslam, a startup founder and professor at IE Business School with a focus on how to scale companies, breaks …
June 15, 2017 Martin Eriksson, co-founder at Mind the Product
With his new book, Product Leadership: How Top Product Managers Launch Awesome Products and Build Successful Teams, hot off the …
June 8, 2017 Marc Hedlund, CEO at Skyliner
Skyliner co-founder and former Stripe and Etsy VP Marc Hedlund opens up about what he's learned from past startups, lessons …
June 1, 2017 Amy Thibodeau, Content Strategy Lead at Shopify
How do you better help new users understand what actions to take within your product? Amy Thibodeau, Content Strategy Lead …
May 25, 2017 Mike Monteiro, co-founder at Mule Design
Mike Monteiro is the co-founder and design director of Mule Design and speaks frequently and passionately about both craft and …
May 18, 2017 Ali Rayl, Head of Global Customer Experience at Slack
In February 2013, Slack had no product, no customers and only 8 employees. One of those employees was Ali Rayl, …
May 11, 2017 John Saito, UX Writer at Dropbox
It’s often said that good product design is simple, and supporting all of the pixels and interactions we create are …
May 4, 2017 Kim Scott, author of Radical Candor
Nothing will drain your startup's talent pool faster than a bad manager. So what makes for a good one? Kim …
April 27, 2017 Andrew Ofstad, co-founder at Airtable
How can product makers offer more functionality without making it harder for users to be successful? Andrew Ofstad, co-founder and …
April 20, 2017 Des Traynor, co-founder at Intercom
Des Traynor, co-founder and chief strategy officer at Intercom, recounts lessons and stories from the early days of the company …
April 6, 2017 Golden Krishna, Design Strategist at Google
Golden Krishna, author of The Best Interface is No Interface and a design strategist at Google, explains the trap of …
March 30, 2017 Edmond Lau, Engineer at Quip
Edmond Lau, author of The Effective Engineer and a leader on Quip's user growth and engagement team, shares how engineers …
March 23, 2017 Monal Chokshi, Head of UX Research at Lyft
Monal Chokshi was hired as Lyft's first dedicated researcher and tasked with building out the ridesharing company's UX research team …
March 16, 2017 Scaling product management with Intercom's Colin Bentley and Brian Donohue
Colin Bentley and Brian Donohue, Group Product Managers at Intercom and two of our first product hires, reflect on how …
March 9, 2017 Everett Katigbak, Designer at Stripe
Everett Katigbak has played a key role in shaping the brands of Stripe, Facebook and Pinterest. In this chat with …
Feb. 23, 2017 Scott Belsky, Venture Partner at Benchmark Capital
If your product is going to grow, new users need to find success with it, fast. Behance co-founder and Benchmark …
Feb. 16, 2017 Janna Bastow, Co-Founder, Mind the Product
Janna Bastow, Co-Founder of Mind the Product and ProdPad, talks with Intercom's Adam Risman about how to build and scale …
Feb. 9, 2017 Jeff Gardner, Director of Customer Support at Intercom
Nearly five years ago Jeff Gardner became Intercom's first customer support hire. Today he manages a team of 50+, who …
Feb. 2, 2017 Bridget Harris, CEO at YouCanBook.me
Long before becoming a successful startup founder, Bridget Harris could be found busking Celtic Folk in London. In a conversation …
Jan. 26, 2017 Lessons in product: Julie Zhuo, Jason Fried, Michael Pryor and more
From pinpointing the Job-to-be-Done to creating successful users and knowing when it's time to rebuild a product, we look back …
Jan. 19, 2017 Tina Roth Eisenberg, Founder, Creative Mornings
Tina Roth Eisenberg, author of the Swiss Miss design blog and founder of Creative Mornings, TeuxDeux and Tattly, shares her …
Jan. 12, 2017 Lucy Allen, General Manager and Head of Bay Area at Edelman
Lucy Allen has spent the past two decades working with technology companies of all sizes – from young startups to …
Jan. 5, 2017 Talking product with Intercom's Des Traynor, Paul Adams and Emmet Connolly
Des Traynor sits down with Paul Adams, VP of Product, and Emmet Connolly, Director of Product Design, to discuss the …
Dec. 15, 2016 Maria Giudice, VP of Experience Design at Autodesk
Maria Giudice, VP of Experience Design at Autodesk, talks to Intercom's Adam Risman about how to create an experience-centered culture, …
Dec. 8, 2016 Daniel Burka, Design Partner at GV
Daniel Burka has spent his career at the intersection of design and business leadership. He’s currently a design partner at …
Dec. 1, 2016 Hugh Durkin, Senior Product Manager at Intercom
Intercom Senior Product Manager Hugh Durkin chats with John Collins about why browsers – not apps – are the future …
Nov. 17, 2016 Aarron Walter, VP of Design Education at InVision
Aarron Walter knows plenty about scaling a design team and culture. Before joining InVision as VP of Design Education, he …
Nov. 10, 2016 Chase Clemons, Support Pro at Basecamp
Chase Clemons, Support Pro at Basecamp and host of the Support Ops podcast, talks with Intercom's Adam Risman about keeping …
Nov. 2, 2016 Lara Hogan, Engineering Director at Etsy
Lara Hogan, Director of Engineering at Etsy, talks to Intercom's Geoffrey Keating about managing with empathy, tech's diversity problem, and …
Oct. 27, 2016 Elizabeth McGuane, Content Strategy Lead At Intercom
Intercom's Content Strategy Lead Elizabeth McGuane talks to Des Traynor about the importance of words in product building. Elizabeth's role …
Oct. 20, 2016 Jeff Vincent, Product At Wistia
Jeff Vincent works on the product team at Wistia, the video platform for business, but formerly ran their customer support …
Oct. 13, 2016 Jared Spool, Founder Of User Interface Engineering
User Interface Engineering founder Jared Spool chats with Intercom's Des Traynor about his new design school, Center Centre. Jared shares …
Oct. 6, 2016 Elizabeth Yin, Partner at 500 Startups
Tasked with running 500 Startups’ Mountain View accelerator, Elizabeth Yin is helping some of tomorrow’s most exciting startups get off …
Sept. 29, 2016 Ilya Fushman, General Partner at Index Ventures
As a General Partner at Index Ventures and the former Head of Product at Dropbox, Ilya Fushman knows plenty about …
Sept. 22, 2016 Samuel Hulick, Founder, UserOnboard
Onboarding isn't a metric, it's an outcome – successful users. And it's crucial to your product's survival. UserOnboard founder Samuel …
Sept. 15, 2016 Darragh Curran, VP of Engineering at Intercom
Shipping is your company's heartbeat, and at Intercom we're shipping code to production more than 100 times a day. Intercom …
Sept. 1, 2016 Michael Pryor, CEO at Trello
Trello CEO and Fog Creek Software Co-Founder Michael Pryor talks with Intercom's Des Traynor about how to build and scale …
Aug. 25, 2016 Val Head, Interface Animation Designer
Intercom Director of Product Design Emmet Connolly chats with web and UI animation specialist Val Head. Val discusses designing animation …
Aug. 18, 2016 Hunter Walk, Partner at Homebrew
In a conversation with Intercom Content Marketing Manager Adam Risman, Hunter Walk reflects on his lessons learned as Director of …
Aug. 5, 2016 Erika Hall, Director of Strategy at Mule Design
Intercom Director of Brand Design Stewart Scott-Curran sits down with Erika Hall, Co-Founder and Director of Strategy at Mule Design. …
July 28, 2016 Seattle Startup Panel, Inside Intercom World Tour
At the Seattle stop of the Inside Intercom World Tour, Intercom content marketing manager Adam Risman hosts a panel of …
July 19, 2016 Matt Hodges, Senior Director of Marketing at Intercom
Matt Hodges, Intercom's first marketer, shares how Job-to-be-Done can shape your product's story, his strategy for prioritizing marketing efforts in …
July 12, 2016 Toronto Startup Panel, Inside Intercom World Tour
At the Toronto stop of the Inside Intercom World Tour, Intercom content marketing manager Adam Risman hosts a panel of …
June 30, 2016 Jason Fried, CEO at Basecamp
Intercom co-founder and chief strategy officer Des Traynor chats with Basecamp co-founder and CEO Jason Fried. Jason explains when to …
June 23, 2016 Boston Startup Panel, Inside Intercom World Tour
At the Boston stop of the Inside Intercom World Tour, managing editor John Collins hosts a panel of leaders from …
June 16, 2016 New York Startup Panel, Inside Intercom World Tour
At the New York stop of the Inside Intercom World Tour, Forbes Senior Editor, Steve Bertoni, hosts a panel of …
June 9, 2016 Julie Zhuo, VP of Product Design at Facebook
Julie Zhuo chats with Intercom content marketing manager Adam Risman about what makes great product design, establishing early design principles, …
June 2, 2016 Paris Startup Panel, Inside Intercom World Tour
At the Paris stop of the Inside Intercom World Tour, managing editor John Collins hosts a panel of local startup …
May 25, 2016 Poornima Vijayshanker, Founder At Femgineer
Poornima Vijayshanker is the founder of Femgineer, an education startup helping tech professionals advance their careers and build great product, …
May 18, 2016 London Startup Panel, Inside Intercom World Tour
Intercom managing editor John Collins hosts a panel of London-based startups at the first stop of the Inside Intercom World …
May 12, 2016 Bob Moesta, President At The Re-Wired Group
Intercom co-founder Des Traynor takes a deep dive into the Jobs-to-be-Done framework for innovation with Bob Moesta, President and CEO …
April 28, 2016 Andy Budd, CEO At Clearleft
Intercom co-founder Des Traynor chats with Clearleft CEO and design thought leader Andy Budd. Andy explains why young startups tend …
April 14, 2016 Sarah Hatter, Founder & CEO At CoSupport
Intercom customer support lead Sabrina Gordon chats with CoSupport founder and Elevate Summit host Sarah Hatter. Sarah shares how the …
March 28, 2016 Tomasz Tunguz, Partner at Redpoint Ventures
Intercom co-founder and chief strategy officer Des Traynor chats with venture capitalist Tomasz Tunguz about what he looks for in …
March 17, 2016 Riley Newman, Head Of Data Science At Airbnb
Intercom content marketing manager Adam Risman talks with Riley Newman about the importance of early data investment for startups, making …
Feb. 23, 2016 Chris Messina, Developer Experience Lead at Uber
Intercom content marketing manager Adam Risman chats with Chris Messina about how conversational commerce – a new trend at the …
Feb. 11, 2016 Mike Davidson, Former VP of Design At Twitter
Emmet Connolly, Intercom Director of Product Design, talks to Mike Davidson about a range of design topics, including the design …
Jan. 28, 2016 Karen McGrane, Managing Partner, Bond Art + Science
Intercom's Elizabeth McGuane sits down with Karen McGrane to discuss when startups should start thinking about content strategy, how to …
Jan. 5, 2016 Paul Adams, VP of Product at Intercom
Des Traynor, Intercom co-founder, and Paul Adams chat about the principles and practices he brought to Intercom from Facebook and …
Dec. 8, 2015 Tony Ulwick, founder of innovation consulting firm Strategyn
Intercom co-founder Des Traynor talks to Tony Ulwick, the inventor of outcome-driven innovation and a decades-long champion of jobs-to-be-done as …
Nov. 26, 2015 Ann Handley, Chief Content Marketing Officer at MarketingProfs
Intercom content marketing manager, Sara Yin, talks to Anne Handley, about why great content needs goals and metrics, and where …
Nov. 11, 2015 Intercom Live - Panel Discussion On Raising Capital
Recorded live at the Intercom on Capital event, Ethan Kurzweil, Mamood Hamid and Intercom CEO, Eoghan McCabe, talk about all …
Nov. 2, 2015 Intercom Live: Ethan Kurzweil, Partner at Bessemer Venture Partners
Recorded live at the Intercom on Capital event, Intercom CEO, Eoghan McCabe, talks to Ethan Kurzweil, Partner at Bessemer Venture …
Oct. 27, 2015 Intercom Live: Mamoon Hamid, Partner & Co-Founder at SocialCapital
Recorded live at the Intercom on Capital event, Intercom CEO, Eoghan McCabe, talks to Mamoon Hamid, partner and co-founder at …
Oct. 12, 2015 Brian Balfour, VP of Growth at HubSpot
Des Traynor, Intercom co-founder, and Brian Balfour chat about what jobs growth teams should focus on and how to create …
Sept. 23, 2015 Margaret Gould Stewart, Director of Product Design at Facebook
Des Traynor, Intercom co-founder, and Margaret Gould Stewart talk about product design at massive scale, the aesthetics of business software …
Aug. 19, 2015 Jay Simons, President at Atlassian
Intercom senior marketing director Matt Hodges talks to Jay Simons about SaaS marketing, scaling a marketing team, and selling without …
July 6, 2015 Braden Kowitz, Design Partner at Google Ventures
Intercom co-founder Des Traynor talks to Braden Kowitz about Google Ventures work with startups, the process of design sprints, sketching …
May 16, 2015 Peter Merholz, Senior Director of Design with Jawbone
Intercom co-founder Des Traynor talks to Peter Merholz, Senior Director of Design with Jawbone, previously VP of Global Design at …